FAQ
Frequently asked questions
Answers on ordering, artwork and delivery. If your question is not here, message us and we will reply as soon as we see it.
- Ordering and payment
- Artwork and proofs
- Delivery and aftercare
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Ordering
What is the minimum order?
It varies by product and branding method. Tell us what you are planning and we will confirm the minimum before you commit to anything.
Can you source something that is not on the site?
Usually yes. The site shows a selection rather than everything we can supply, so tell us what you have in mind and we will look for it.
How do I pay?
A 50% deposit is required for bulk orders and production starts once it is confirmed. The balance is settled before the goods are dispatched.
Artwork
Can this product carry my logo?
Yes. Everything we supply can be branded. The method depends on the material and the shape of the surface, and we will confirm what works before you order.
What artwork do you need?
A vector file such as AI, EPS, SVG or PDF gives the cleanest result. If you only have a PNG or JPG, send it over and we will tell you whether it will hold up at size.
Can I see a proof first?
Yes. You approve a digital proof of every branding position before anything goes into production.
Delivery
Where do you deliver?
We deliver anywhere in the UK. Your quotation includes delivery to one address.
When will my order be dispatched?
Goods are dispatched once the balance payment is settled. We keep you updated on production progress until then.
What if something arrives damaged?
Contact us within 7 days of delivery for any transport or product issue and we will help you sort it out.
Ready to start?
Send us the product, the logo and roughly how many, and we will come back with pricing and a recommended branding method.