Refund policy
1. Before Requesting a Return, Exchange, or Refund
- Please contact our customer service team before initiating any return, exchange, or refund.
- Returns sent without prior approval may not be accepted.
2. Exchange Policy
- Before requesting an exchange, please recheck the product to ensure it is being used correctly
(e.g. switch position, use of new batteries, etc.). - Once confirmed as a product defect, please pack the item securely.
- Exchanges are processed on a one defective item for one new replacement basis only.
- Exchanges are limited to the same item and cannot be converted into cash or other products.
3. Return Policy
- Please ensure the issue is not caused by improper use before requesting a return.
- Contact customer service and return the item following our instructions.
- Returned items must meet all of the following conditions:
- Brand new, unused condition
- Complete and undamaged packaging
- Original receipt, invoice, and all included accessories
- Non-customized items may be returned within 7 days of receipt.
- For non-defective returns, return shipping fees and handling charges are the responsibility of the customer.
4. Refund Policy
- Refunds are only applicable to items approved for return by our customer service team.
- Refunds will be processed after the returned item has been received and inspected.
- Refund amounts cover the product price only and exclude original shipping fees, handling charges, and additional service fees (if applicable).
- Refunds will be issued via the original payment method.
- Processing time typically takes 7–14 business days, depending on the payment provider.
5. Customized / Personalized Item Policy
- Customized or personalized items are non-refundable and non-returnable once production has started.
- Please make sure all design details, colors, text, and layouts are fully confirmed before production.
- If the item you receive is defective, damaged, or does not match your approved design, please contact us within 7 days of receiving your order.
- Our support team will review your case and assist with a replacement or correction as needed.
- Except for the situations stated above, no returns or refunds are available for customized items.
6. Final Notes
- We reserve the right to make the final decision regarding all return, exchange, and refund requests.
- Any matters not covered herein shall be handled in accordance with applicable laws and company policies.